Eric Krauser

Chicago, Illinois 60641 | 773-230-2497 | eric@krauser.tech

Summary

Analytical, systematic, and agile system engineer dedicated to building and maintaining highly-available and secure infrastructure. Experienced operating in environments ranging from small family-owned businesses to multinational enterprises. Dedicated to constantly improving my skillset and ensuring operational excellence.

Experience

IT Support Engineer | Amazon | February 2022 – Current

• Managed IT support across the IL region, ensuring seamless 24/7 operation of the fulfillment network
• Employed strong proficiency in network and server diagnostics to optimize thousands of networked devices, maintaining consistent performance and robust security across sites
• Took ownership of high-severity on-call events, resolving issues quickly and effectively
• Provided analytical and technical feedback to senior management and staff across multiple business divisions, contributing to continuous IT improvement
• Managed and executed technical projects at the regional level, including network lifecycle and deployment initiatives
• Member of regional operational excelence team, tracked and reported KPIs at regional level
• Oversaw new site builds, retrofits, and decomissions from an IT perspective
• Developed and improved documentation including policies, procedures, and internal wikis to streamline IT processes and improve operational efficiency across the organization
• Identified and addressed root causes of operational issues and process inefficiencies
• Operated autonomously in a field-based role, demonstrating self-sufficiency and leadership
• Championed continuous improvement efforts, conducting audits to mitigate operational risks and initiating preventive maintenance projects
• Automated manual tasks via scripting, increasing efficiency across local and national team operations
• Developed new software tooling used across the organization, receiving multiple internal accolades
• Played a proactive role in hiring, training, and developing other team members, fostering a culture of growth and skill advancement

Solutions Engineer | Krauser Technicals | October 2016 – February 2022

• Delivered dedicated client support, tackling a wide range of technical issues both on-site and remotely to minimize downtime and ensure business continuity
• Administered and troubleshooted client servers, hypervisors, workstations, firewalls, and networking infrastructure, providing reliable and secure technology environments.
• Architected data recovery and business continuity plans, while also performing data backups, migration, and recovery, enhancing the resilience of client systems.
• Managed and configured client Azure/O365 tenants, offering expertise in cloud solutions for improved productivity and security.
• Partnered with clients to understand their unique business needs, devising and implementing customized IT solutions to enhance operational efficiency, based on an in-depth understanding of their unique business requirements and industry best practices

Systems Administrator | American Freedom Insurance Company | September 2018 - July 2019

• Led comprehensive management of both physical and virtual infrastructure, including on-premise and cloud solutions, ensuring optimal performance and reliability
• Implemented a centralized infrastructure for user and device management, streamlining operations and enhancing system oversight
• Installed and maintained monitoring, documentation, and asset management systems, improving organizational efficiency and system transparency
• Directed a company-wide initiative to bolster network security across internal and external networks, significantly reducing cybersecurity risk
• Developed and maintained disaster recovery protocols, including cloud-based and on-site backups, guaranteeing data integrity and system continuity in crisis situations
• Managed end-to-end provisioning of new user workstations and accounts, from imaging and configuration to deployment, ensuring a smooth onboarding process for new employees
• Administered Office 365, Azure, Exchange online, and Mitel voice systems, tailoring these tools to fit the needs and efficiency of the organization
• Investigated, documented, and swiftly resolved all on and offsite user tickets, and other things

Professional Certifications

CompTIA Network+

• CompTIA | Oct 2023

CompTIA A+

• CompTIA | Aug 2023

AWS Certified Cloud Practitioner

• Amazon Web Services | May 2023

Linux - LPI Essentials

• Linux Professional Institue | May 2024

Education

Bachelor of Science | In Progress | Oct 2025 | Western Governors University

• Major: Network Engineering and Security

Associate of Applied Science | May 2018 | Oakton Community College

• Major: Computer Networks and Systems | Graduated with Honors
• Related coursework: Windows Administration, IP Networking, Network Security, Cisco Training

Skills & Abilities

• Windows: Server (2008-2019), Desktop (XP-11), AD, Group Policy, DNS, DHCP, WSUS, NPS
• Networking: Installing, Configuring and Troubleshooting Switches, Routers, and Firewalls
• Virtualization: vSphere and Hyper-V Server Installation, Configuration, and Administration
• Cloud: Microsoft Azure & O365, Amazon AWS, and Linode – Storage, VMs, Networking/VPC, VPN, Lambda, API gateway, IAM
• Familiarity with Powershell, Python, JS, and Bash scripting
• Familiarity with Frontend deveolpement with React
• Experienced with Cisco, Juniper, Sonicwall, Veeam, Mitel UC, Brocade, Dell, HP, Ubiquiti, Connectwise, and most major vendors
• Strong Interpersonal, Communication, Customer Service, and Diagnostic Skills
• Ability to multitask, prioritize workloads under pressure, and operate autonomously
• Hybrid home lab with clustered, virtualized, and containerized workloads - on prem and in multiple clouds (AWS, Azure, Oracle); Hobbyist programmer
• Developer experience with docker, containerized/micro services, git, and DevOps CI/CD concepts